Focus on user needs: Shifting how the public sector funds service deliveryDisclaimer: opinions expressed are my own and do not represent those of my employer. I wrote this post, then ran it through ChatGPT to be…Feb 17Feb 17
Designing Connected ServicesToday I was fortunate enough to attend the “Designing Connected Services” masterclass with Lou Downe. This course was positioned for…Feb 12Feb 12
Ruminations after 5 months with the digital investment officeThoughts from the other side of the digital funding tableOct 20, 20231Oct 20, 20231
Research, design or test with users. Please, just do something.Product success isn’t abt documenting/ meeting requirements, or delivering on time. It’s abt helping people improve how they get things…Oct 17, 2023Oct 17, 2023
So you crowdsourced a bunch of job statements, now what?Note: I use the terms “job stories” and “job statements” interchangeably.Nov 24, 2021Nov 24, 2021
Reflecting on gender-neutral language on International Pronouns Day (Oct 20, 2021)I haven’t posted since May???? Wow…Oct 20, 2021Oct 20, 2021
One ‘design system’ doesn’t fit allThere are a LOT of conversations around the Government of Canada about design systems right now. I love it!May 4, 2021May 4, 2021
Design within the Government of CanadaLast week, I wrote about design systems, and there’s so much more to unpack, I don’t even know where to start. So, I’m going to list a few…May 2, 2021May 2, 2021
Is your design system to encourage or to enforce?How can we have “more good design”, not “less bad design”?Apr 23, 2021Apr 23, 2021
Slowing down to go farI’ve been thinking a lot about scaling UX. When I joined the CRA UX R&D team in October, we had a decent-sized team of about a dozen (four…Apr 15, 2021Apr 15, 2021
Preparing for research, and presenting findingsWeeknotes #35: Jan 18–22, 2021Jan 25, 2021Jan 25, 2021
Weeknotes #31/32: Dec 21–31, 2020Better late than never! I’m combining these two entries as the past few weeks have been a bit of a blur…Jan 6, 2021Jan 6, 2021