Lead your team to think about customers in a whole new way. The JTBD Toolkit has videos, webinars, tools, and templates — your go-to resource for all things Job
Developer working in Civic Tech
UX designer and researcher at Transport Canada
Professional public sector innovation advocate. Amateur cheese enthusiast, balcony gardener & physical distancer. Optimist. Pragmatist.
product manager. free agent. introvert. unable to sit still. YOW via YUL and YHZ.
Working on public sector innovation one problem at a time. Found biking and hiking on weekends. Father of young baby… what is sleep?
UX Team Lead at Transport Canada. Lifelong learner. Unapologetic introvert. Cat mom.
LinkedIn Top Voice for Social Impact 2022. UX Collective Author of the Year 2020. Disability Inclusion SME. Sr Staff Accessibility Architect @ VMware.
I am a human-centered research strategist who thrives at the intersection of insights and storytelling. www.having-it-all.org