Lead your team to think about customers in a whole new way. The JTBD Toolkit has videos, webinars, tools, and templates — your go-to resource for all things Job
Developer working in Civic Tech
UX designer and researcher at Transport Canada
Professional public sector innovation advocate. Amateur cheese enthusiast, balcony gardener & physical distancer. Optimist. Pragmatist.
product manager. free agent. introvert. unable to sit still. YOW via YUL and YHZ.
Working on public sector innovation one problem at a time. Found biking and hiking on weekends. Father of young baby… what is sleep?
UX Team Lead at Transport Canada. Lifelong learner. Unapologetic introvert. Cat mom.