1 min readDec 24, 2017
Funny you should say that, because (I think it’s) Forrester is starting to lump chat into CRM.
Sign up to discover human stories that deepen your understanding of the world.
Free
Distraction-free reading. No ads.
Organize your knowledge with lists and highlights.
Tell your story. Find your audience.
Membership
Read member-only stories
Support writers you read most
Earn money for your writing
Listen to audio narrations
Read offline with the Medium app
Written by Andrea F Hill
Director with the BC Public Service Digital Investment Office, former web dev & product person. 🔎 Lifelong learner. Unapologetic introvert
