1 min readDec 24, 2017
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Funny you should say that, because (I think it’s) Forrester is starting to lump chat into CRM.
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Funny you should say that, because (I think it’s) Forrester is starting to lump chat into CRM.
Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.