1 min readDec 24, 2017
Funny you should say that, because (I think it’s) Forrester is starting to lump chat into CRM.
Funny you should say that, because (I think it’s) Forrester is starting to lump chat into CRM.
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Director with the BC Public Service Digital Investment Office, former web dev & product person. 🔎 Lifelong learner. Unapologetic introvert