Funny you should say that, because (I think it’s) Forrester is starting to lump chat into CRM.

Andrea F Hill

Dec 24, 2017·1 min read

Andrea F Hill

Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.

Really good thoughts here. Would love to see a follow-up post on CRM companies ;) Kustomer is another good example of innovation in a “crowded market.”

Really good thoughts here.

Brianne Kimmel

More from Andrea F Hill

Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.