I’m starting to see more folks focusing on Customer Experience: every touchpoint with the brand.

Embrace that service design is not UX, and don’t try to cram either into the other’s box.

Going from UX to service design; the stark honest truth no one will tell you

Erik Flowers

1 min readMar 1, 2017

I’m starting to see more folks focusing on Customer Experience: every touchpoint with the brand. How would you compare service design to CX?

Service Design

Written by Andrea F Hill

1.4K Followers

Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.

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