Love this! Too often we fall in love with the ‘thing’ we want to create, but we forget that we can solve people’s problems (and indeed, understand them better) if we aren’t so quick to build something and shove it in their faces.

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Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.

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