Nice article, though I felt you glossed over the “internal expert vs an external user” point.
You seemed to focus on the hazards of using a single internal expert, but I think this is still a problem if it’s one external user as well?
Nice article, though I felt you glossed over the “internal expert vs an external user” point.
You seemed to focus on the hazards of using a single internal expert, but I think this is still a problem if it’s one external user as well?
Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.
Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.