Nice article, though I felt you glossed over the “internal expert vs an external user” point.

You seemed to focus on the hazards of using a single internal expert, but I think this is still a problem if it’s one external user as well?

Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.

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