Really interesting post about how resource availability has shifted how we attempt to create and capture value.

I’ve worked in technology my whole career — actually in the “understand customer needs and expectations” realm as a UX consultant and product strategist — so I’ve somewhat been like a fish in water. Of COURSE you focus on identifying and meeting customer needs; what else would you do?

But you’re exactly right: my friends who’ve worked in hardware have very different ideas about operational efficiency and resource management as the path to success.



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Andrea F Hill

Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.