Really interesting post about how resource availability has shifted how we attempt to create and capture value.

I’ve worked in technology my whole career — actually in the “understand customer needs and expectations” realm as a UX consultant and product strategist — so I’ve somewhat been like a fish in water. Of COURSE you focus on identifying and meeting customer needs; what else would you do?

But you’re exactly right: my friends who’ve worked in hardware have very different ideas about operational efficiency and resource management as the path to success.

Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.

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