There are so many things here to deconstruct.

  1. “To Eliminate” or “Getting Fake Grass” ARE activities.
  2. Focusing on functional jobs doesn’t mean that “solutions have to have activities related to them”. The Job is functional, the solution absolutely can be about eliminating steps to get the Job done. i.e. The Fake Grass example.

Sr UX Specialist with Canada Revenue Agency, former web dev and product person. 🔎 Lifelong learner. Unapologetic introvert. Plant-powered marathoner. Cat mom.